Order Confirmation - Shipping containers for sale | Used Conex

Thank you for choosing UsedConex.com!

Our goal is to provide you with the best services. We want to make sure we’ll meet your needs, so we wish to inform you about the process of delivering your order. We also want to confirm a few details before we schedule you for delivery to ensure that you have enough space for the container.

Any delivery issues resulting from misinformation or lack of space will be subject to an extra charge for which you’ll be responsible. We kindly advise you to read the entire page and fill out the order confirmation form on this page so we can start working on your order as soon as possible.

Delivery Process (Average 10 – 20 business days)

Step 1. Once we receive your order confirmation form, our relations team will review the information you’ve provided to ensure that you meet all the requirements for smooth delivery. If they need more information, they will contact you again.

Step 2. Our relations team will send your order to our inventory department so they can work on it. Once Inventory assigns a container to your order, they will send a copy of the release number to the depot to notify them that the unit will be accessible for pickup.

Step 3. Once the depot confirms the unit’s accessibility, our inventory will send a copy of the release information to our logistics team so they can book the trucking company.

Step 4. Once we have an ETA for your order, our customer relations team will send you an automated email about the delivery date. (The entire process to receive an ETA might take up to 7-10 business days)

Order Confirmation Form

Please confirm your order by filling out the form below so we can start working on your order. Not filling out the form on time may delay your order. For any assistance please contact our customer service.

1Customer Details

2Delivery Details

3Terms

Customer Details

Please confirm your order details exactly as shown on your paid invoice.

Name *

First

Last

Order Number (Invoice Number) *

Your order number is the same as your invoice number which can be found on your paid invoice.

Phone *

Email *

Delivery Instructions *

Your container will be delivered by a truck with a 40ft gooseneck trailer attached. The truck and trailer will have an estimated total length of 65ft. With this being said, the truck and trailer can not make a sharp 90 degree turn from a single-lane road into a driveway. Ground conditions must be favorable, meaning no mud as the truck and trailer could get stuck. If this were to happen, customer will be held responsible. In case of bad weather, please contact us immediately to reschedule your delivery. Please ensure that there are no obvious obstacles in the way, such as low-hanging power lines, trees, cables, creeks, or anything else that would prevent us from making a smooth delivery. Please take into consideration that weather and road conditions may have an effect on delivery times.

I have read and understand the instructions mentioned above.

Warranty Policy *

The customer must thoroughly inspect the container upon delivery. USED CONEX LLC will not be held responsible for replacing the container if the customer fails to identify the damage upon delivery and signs the proof of delivery form, confirming that the container was received and accepted in good condition. However, USED CONEX LLC is obliged to assist the customer according to this warranty policy if the customer overlooks the damage upon delivery. All used containers are subject to rust, dings, and dents. Customers cannot reject the container because of aesthetic issues or color preferences. Relocating or modifying the container automatically voids the warranty. Painting the container does not void the warranty unless improper techniques were used, such as improper sandblasting. Warranty issues may be reported to USED CONEX LLC via email at [email protected], along with a video showing the problem, the entire unit, and the container number on the doors. USED CONEX LLC disclaims all representations and warranties, expressed or implied, as to any matter whatsoever, except for the guarantees listed below. 25-year leak warranty on all shipping containers; In the event of leaks or holes caused by rust, a non-rusting material will be provided for the customer to apply to the affected area. The material sets in about 5 minutes, and after 60 minutes, it can be drilled, tapped, machined, ground, filed, and painted. 25-year structural warranty on all shipping containers; Coverage: The warranty covers significant structural defects that impair the container's ability to serve its intended purpose. This includes: Frame Walls and Roof Flooring Exclusions: Common exclusions include: Damage caused by improper use or overloading. Modifications or alterations made to the container after purchase. Damage from external forces such as accidents, natural disasters, or improper handling. Cosmetic issues like surface rust, dents, or scratches do not affect structural integrity. Return Policy: Return Period: In case of irreparable damage to the container, returns are accepted within 90 days from delivery. Condition: The container must be returned in the same condition as received. Any damage or modifications made after delivery will void the return policy. Shipping Costs: The customer is responsible for all return shipping costs. The customer must arrange the return by hiring a carrier. USED CONEX LLC is not responsible for replacing the container if the customer accepts it. The customer needs to coordinate return details with USED CONEX LLC and return the container to a designated location specified by USED CONEX LLC.

I agree to the terms and conditions mentioned above.

Return Policy *

Return Period: In case of irreparable damage to the container, returns are accepted within 90 days from delivery. Condition: The container must be returned in the same condition as received. Any damage or modifications made after delivery will void the return policy. Shipping Costs: The customer is responsible for all return shipping costs. The customer must arrange the return by hiring a carrier. USED CONEX LLC is not responsible for replacing the container if the customer accepts it. The customer needs to coordinate return details with USED CONEX LLC and return the container to a designated location specified by USED CONEX LLC. Refund Process: Refunds will be processed within 3 business days after the customer confirms the return by emailing [email protected] and verifying that the return has been completed. The customer is responsible for providing the gate-in document from the depot as proof of return. Non-Returnable Items: Custom or modified containers, and containers sold "as-is," are not eligible for return. To initiate a return, the customer must email our customer service team at [email protected] and include the invoice number and pictures of the front, back, left side, right side, inside of the container, and the doors.

I agree to the terms and conditions mentioned above.

Cancellation Policy *

USED CONEX LLC is required to fulfill the order within 20 business days of receipt. If a customer cancels the order before the specified period, USED CONEX LLC has the right to deduct a cancellation fee of up to 25% of the invoice and refund the remaining balance within 5 business days. In the case of emergency cancellations, we understand that circumstances can change rapidly. Therefore, we do not impose any penalties and will refund your order in full, provided it is canceled via email at least 2 business days before delivery.

I agree to the terms and conditions mentioned above.

Name *

First

Last

Date *

Signature (I confirm that I have read and accepted the policies above by signing this form.) *

Clear Signature

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