Thank you for choosing UsedConex.com

Our goal is to provide the best services to you. We want to make sure we'll meet your needs, so we wish to inform you about the process of delivering your order, and we also want to confirm a few details before we schedule you for delivery to ensure that you have enough space for the container.

Any delivery issues resulting from misinformation or lack of space will be subject to an extra delivery charge which you'll be responsible for. We kindly advise you to read the entire page and fill out the order confirmation form on this page so we can start working on your order as soon as possible.

Delivery Process (Average 10 – 20 business days)

Step 1. Once we receive your order confirmation form, our relations team will check on all the information you’ve provided to ensure that you have all the requirements for smooth delivery. If they need more info they will reach out to you again.

Step 2. Our relations team will send your order to our inventory department so they can assign a container to your order. Once Inventory assigns a container to your order, they will send a copy of the release number to the depot to notify them for the unit to be accessible for pick up.

Step 3. Once the depot confirms the accessibility of the unit, our inventory will send a copy of the release information to our logistics team so they book the trucking company.

Step 4. Once we have an ETA for your order, our customer relations team will send you an automated email notifying you about the delivery date. (The entire process to receive an ETA might take up to 7-10 business days)

1Customer Details

2Delivery Details

3Terms

Customer Details

Please confirm your order details exactly as shown on your paid invoice.

Name *

First

Last

Order Number (Invoice Number) *

Your order number is the same as your invoice number which can be found on your paid invoice.

Phone *

Email *

Delivery Instructions *

Your container will be delivered by a truck with a 40ft gooseneck trailer attached. The truck and trailer will have an estimated total length of 65ft. With this being said, the truck and trailer can not make a sharp 90 degree turn from a single-lane road into a driveway. Ground conditions must be favorable, meaning no mud as the truck and trailer could get stuck. If this were to happen, customer will be held responsible. In case of bad weather, please contact us immediately to reschedule your delivery. Please ensure that there are no obvious obstacles in the way, such as low-hanging power lines, trees, cables, creeks, or anything else that would prevent us from making a smooth delivery. Please take into consideration that weather and road conditions may have an effect on delivery times.

I have read and understand the instructions mentioned above.

Terms (Warranty, Cancellation and Return Policy) *

In the event of leaks or holes caused by rust, a non-rusting material will be provided for the customer to apply to the affected area. The material sets in about 5 minutes and after 60 minutes, it can be drilled, tapped, machined, ground, filed, and painted. Any issues should be reported to USED CONEX LLC via email at orders@usedconex.com along with a photo of the affected area. Upon delivery, the customer is responsible for inspecting the shipping container to ensure it is free of leaks or holes. If the customer does not notice any of the above-mentioned issues, he or she has one business day to report the issue to USED CONEX LLC. USED CONEX LLC will attempt to assist the customer for free in resolving the issue remotely without providing onsite repair services. If the issue was reported one business day after delivery and the container cannot be fixed and needs to be replaced, USED CONEX LLC will collect the container and replace it or refund the customer in full after the container has been collected from the customer's property. USED CONEX LLC is not responsible for claims received one business day after delivery. This is except for leaks and holes, which will be handled in accordance with the warranty policy described in this document. The warranty will automatically be voided if the customer relocates or modifies the container. USED CONEX LLC is required to fulfill the order within 20 business days of receipt of the order. In the event that a customer cancels the order before the specified period, USED CONEX LLC has the right to deduct a cancellation fee of up to 25% of their invoice and refund the remaining balance within 5 business days. Once a container has been delivered, it cannot be returned unless Used Conex LLC has previously agreed to this in writing or by email. It is the customer's responsibility to provide the minimum space required for delivery and to prepare the delivery site in accordance with USED CONEX LLC's Delivery Guidelines. In the event the customer is uncertain as to whether the required space for delivery can be met, they should notify Used Conex LLC before placing an order and should send pictures or videos of the delivery location to orders@usedconex.com. USED CONEX LLC will attempt to assist the customer based on information provided by the customer; however, the customer is responsible for accepting the risk of unsuccessful delivery due to lack of space or any related reasons. In the event of an unsuccessful delivery, USED CONEX LLC is not responsible for any fees or costs incurred. In case of rejection of the container due to space limitations upon delivery, rejection due to any reason such as aesthetics, color, or any other reason that is not eligible based on these terms and conditions, USED CONEX LLC will have the right to deduct a dry run fee or an amount up to twice the delivery fee from the customer's invoice. In the event that a customer cancels their order within 24 hours of the scheduled delivery date, a 25% cancellation fee will be deducted from their invoice as a result. During the delivery process, the Customer can request a specific location to drop off the container. If the truck gets stuck during the container delivery, the customer is fully responsible for getting the delivery truck out or towed. In addition, the customer must pay an hourly wait time fee of $100/hour to compensate for the driver’s time. USED CONEX LLC shall not be responsible for any loss or damage caused by late or delayed delivery. In the event that equipment is lost, stolen, or damaged during transit, the customer must file a claim with the delivery carrier in accordance with the guidelines of the US Department of Transportation. Furthermore, if USED CONEX’s performance of any sales invoice is, in whole or in part, prevented or hindered by any cause whatsoever, USED CONEX LLC shall have the right to cancel, without any liability on its part, all or portions of the sales invoice so affected and issue a refund where applicable. In case of any delay in delivery or postponement of the delivery date by the customer and the customer’s further request to cancel the order, USED CONEX LLC has the right to charge a cancellation fee of up to 25% of the customer’s invoice. Customers who choose to pick up the container understand that once they have received the release information sent to their email address, they will not be able to cancel or change the order unless they inform USED CONEX LLC and wait 3-5 business days for the release to be voided. A penalty/cancelation fee of up to 25% of the total invoice amount will be charged to customers who cancel their order and refuse to pick up the purchased container. If the customer places an order for pickup, the customer will use his own truck and trailer or hire a third-party carrier to pick up the container. In that case, the customer will have to inspect the container upon pick-up to ensure it meets the order description on the invoice. If there is any problem with the container, the Customer must inform USED CONEX LLC and not leave the depot/container yard with the container. When the Customer leaves the depot with the container, they understand and accept that the sale is final and the container cannot be returned. The customer understands that once they receive the release information, they must pick up the container within 7 business days free of charge. For any day after 7 business days, Used Conex LLC can charge a $25/day storage fee. In case of chargebacks or any extra fees resulting from any of the conditions mentioned under this “Return and Cancellation Policy”, the customer understands that Used Conex LLC has the right to chase the funds by sending the unpaid bills and dues to collections agencies and/or pursue legal action to make the customer accountable. Customers will be responsible for paying the collections and legal fees in addition to their unpaid bills.

I agree to the terms and conditions mentioned above.

Signature *

I agree to the terms of this agreement.

Thank you for choosing UsedConex.com

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